The Tackle Tavern Limited is a company incorporated in England & Wales under company number 11229206 (“The Tackle Tavern, “We”, “Our”). Our registered office is at , Crossways Business Centre, Bicester Rd, Kingswood, Aylesbury HP18 0RA. Our VAT number is s 290 2993 78
Access to, and use of, our website www.thetackletavern.co.uk (the “Site”) (including the sale and purchase of products from the Site) are governed by the following terms:
Our terms and conditions of supply will apply to the sales. (see Part B below);
By using our Site, you confirm that you accept the above terms (together “the terms and conditions”) and that you agree to comply with them. If you do not agree to these terms and conditions, you must not use our Site.
Part A – Terms & Conditions of Use
1.Changes to these terms and the Site
We amend these terms from time to time. Every time you wish to use our Site, please check these terms to ensure you understand the terms that apply at that time.
We may update and change our Site from time to time to reflect changes to our products or our users’ needs.
2.Access to the Site
We do not guarantee that our Site, or any content on it, will always be available or that use of the Site will be uninterrupted. We may suspend, withdraw or restrict the availability of all or any part of our Site for business and operational reasons. We will try to give you reasonable notice of any suspension or withdrawal.
3.User log-in details
Users can create an account on the Site which will allow them to view and track their orders in their account, move through the checkout process faster, store multiple shipping addresses and more. Account holders will usually need to choose a user identification code and password. You must treat such information as confidential and must not disclose it to any third party.
If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at email@example.com
4.How you may use material on our Site
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it.Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
Where our Site contains links to other Sites and resources provided by third parties, these links are provided for your information only. Such links should not be interpreted as approval by us of those linked websites or information you may obtain from them.
We have no control over the contents of those Sites or resources.
6.Rules about linking to our Site
You may link to our Site’s home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
You must not establish a link to our Site in any website that is not owned by you.
We reserve the right to withdraw linking permission without notice.
7.Our responsibility for loss or damage suffered by you
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.
Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any products to you, which will be set out in our Terms and conditions of supply (see Part B below).
We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it.
If you are a business user. Please note that we will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with your use of, or inability to use, our Site or use of or reliance on any content displayed on our Site. Further we will not be liable for any loss of profits or revenue, loss of goodwill or opportunity or any indirect or consequential loss or damage.
If you are a consumer user: Please note that we only provide our Site for your domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8.Uploading content to our Site
Any content you upload to our Site, including review of our products will be considered non-confidential and non-proprietary. You retain all of your ownership rights in your content, but you are required to grant us a limited licence to use, store and copy that content and to distribute and make it available to third parties.
We also have the right to disclose your identity to any third party who is claiming that any content posted or uploaded by you to our Site constitutes a violation of their intellectual property rights, or of their right to privacy.
We have the right to remove any posting you make on our Site if, in our opinion, your post does not comply with our content standards.
9.Our Site’s security
You are responsible for configuring your information technology, computer programmes and platform to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.
10.Which country’s laws apply to any disputes?
You and we both agree that the courts of England and Wales will have exclusive jurisdiction except that if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.
Part B – Terms & Conditions of supply
These are the terms and conditions on which we supply products to you which you purchase on the Site. Please read these terms carefully before you submit your order to us.
2.Our contract with you
2.1.A contract between us for the sale of our products will only come into existence at the point at which we accept your order.
2.2.When you place an order on the Site we will confirm your order by sending you an email to the email address you provided to us. Please note that the order confirmation does not constitute our acceptance of your order. We will assign you an order number, and tell you what it is, when we accept your order which you can use to track your order in your account.
2.3.Acceptance of your order and formation of the contract will take place when we either provide you with our acceptance of the order, or in the absence of such communication, when we dispatch the goods to you.
2.4.If we are unable to accept your order, we will inform you of this and will not charge you for the product(s). This might be because a product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.Our products and payment
3.1.The images of the products on our Site are for illustrative purposes only and your product may vary slightly from those images. The product descriptions on the Site, whilst given in good faith, are subject to alteration by us without notice or any liability accruing to us.
3.2.Materials and textures are an approximation and can vary when viewed on different computer equipment. The packaging of the product may vary from that shown in images on our Site.
3.3.From time to time, and at our absolute discretion, purchase of our products may be subject to special promotions or offers.Any promotions or offers will be subject to these terms and conditions.We may change the terms of the promotions or offers, or withdraw such, at any time and without prior notice.
3.4.The prices stated on the website will be inclusive of any VAT payable.
3.5.We accept both Mastercard and Visa debit and credit cards, and customers who use PayPal can make payments directly from their PayPal account.
3.6.You may pay for our products on our site using our gift cards. Our gift cards remain valid for 24 months after the last activity, which includes making a balance enquiry to see if you still have credit on your card, but please note that you cannot top up your card with additional credit if the card has expired. During checkout you’ll be asked to enter the 16-digit number on the back of the card. After entering the gift card codes, your order balance will be automatically updated with credit to the value of the gift card(s).
3.7.If there’s any balance to pay, you can use our normal payment providers (as listed at clause 3.5) in the usual way. If you don’t spend the full value of the gift card(s), the remainder stays as a balance on the gift card for you to spend another time.
4.1.The costs of delivery and estimated times for delivery are displayed on our Site here. Please note that we may vary our delivery charges from time to time.
4.2.We will deliver the goods to the address provided by you when you placed your order or the address details specified in your account. The estimated date for delivery will be as specified by us to you when we confirm dispatch of your order.
4.3.We will make every reasonable effort to deliver your products safely and in accordance with any specific delivery instructions that you give us however we will not be liable for any delay, damage or loss as a result of complying with such specific instructions.
4.4.If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event.
4.5.Goods (and risks to them) will become your responsibility from the time we deliver the goods to the address you gave us (or otherwise in accordance with your delivery instructions).
5.Your rights to end the contract
5.1.If you are ending a contract for a reason set out at 5.1.1 to 5.1.3 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
5.1.1.we have told you about an error in the price or description of the product you have ordered and you have informed us before dispatch that you do not wish to proceed;
5.1.2.we have suspended supply of the products, or notify you we are going to suspend them, in each case for a period of more than 14 days; or
5.1.3.you have a legal right to end the contract because of something we have done wrong.
5.2.If you are a consumer then for most products bought on our Site you have a legal right to change your mind and cancel the Contact within 14 days and receive a refund.To exercise these rights, under the Consumer Contracts Regulations 2013, you can email us at firstname.lastname@example.org. If you notify us after products have been dispatched to you or you have received them, you must return them to us. You will be responsible for bearing the cost of returning the goods. We will process your refund within 14 days from the day on which we receive the products back and will refund you the price you paid for the products including delivery costs, by the method you used for payment. However, we may make deductions from the price to reflect any reduction in the value of the goods which has been caused by your handling them in a way which would not be permitted in a shop or where the goods are in an unsuitable condition or with defaced packaging. Please note “PRE LOVED” products may also be subject to a restocking fee. This is to allow for the time taken to photograph and re list items.
5.3.Please be aware that as some products sold on our website are perishable, in these cases the usual cancellation right for consumers (as set out in clause 5.2) does not apply. We are also unable to allow consumers to cancel the contract if the products bought have been personalised or customised specifically for them or according to their particular specification.
6.Refunds and returns
6.1.We are under a legal duty to supply products that are in conformity with this contract. If you think that any product you have received:
6.1.1.does not match its description;
6.1.2.is not of satisfactory quality;
6.1.3.does not meet any relevant guarantee we have made; or
6.1.4.is otherwise faulty or defective,
you must contact us as soon as possible at email@example.com or by telephone on 01869 229555. We reserve the right to ask you to send us reasonable evidence of any product affected by such issues. Consumers who notify us of issues raised under this clause 6.1 may, depending on the individual circumstances, have rights entitling them to a refund, repaired or replacement goods or be entitled to some money back.
6.2.Nothing in these terms will affect your statutory rights as a consumer.
7.Our responsibility for loss or damage suffered by you
7.1.If we fail to comply with these terms, we are responsible for loss or damage you suffer that is as a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
7.2.We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; and supplied with reasonable skill and care; and any rights under the Consumer Rights Act 2015.
7.3.We are not liable for business losses. We only supply the products for end users. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, revenue or goodwill, business interruption, or loss of business opportunity.
8.Other important terms
8.1.We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
8.2.You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
8.3.Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
8.4.If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
8.5.Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
8.7.Applicable laws. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English and Welsh courts.
Promotion Code Terms And Conditions
Promotion codes are only valid for orders placed online, unless stated otherwise.
Promotion codes entitle you, at the time of ordering, to a saving on a new order placed with The Tackle Tavern.
The Tackle Tavern reserves the right to decline to accept orders where, in its opinion, a promotion code is invalid for the order being placed. Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time.
Promotion codes are only valid on specific products while stocks last and may be withdrawn at any time. Excludes all finance deals and transactions, delivery charges and gift card purchases.
Promotion codes are not valid in conjunction with any other promotion. Offer is not valid on sale items or other discounted items.
In the event of product returns, refunds will be given for cash used in the original purchase once the discount is applied, less any shipping, gift wrap or gift card costs charged on the original order.
In the event of part of the order being returned, the value of the discount applied on that order will be spread between the goods proportionately. The sum in cash exceeding this value, less any shipping, gift wrap or gift card costs charged on the original order, will be returned to the customer. The promotional discount will not be applied to replacement items, if the offer is still valid at the time of making a return – you should place a new order using the original promotional code.
In the event of part of the order being returned, the value of the promotion code will be deemed to be spread between the goods proportionately. The sum in cash exceeding this value, less any delivery or gift box costs charged on the original order, will be returned to the customer.
In the event of any returns meaning that the order no longer qualifies for the promotion advertised, The Tackle Tavern reserves the right to deduct the value of the offer from the refund.
Free delivery offers apply to UK standard delivery only.
In promotions where there is a free or half price item when purchasing multiple items, please note that the discount will be applied to the cheapest item.
The Tackle Tavern reserves the right to change these Terms and Conditions at any time.
T&Cs Regarding KLARNA Finance Payments.
In order to be able to offer you Klarna’s payment options, we will pass to Klarna certain aspects of your personal information, such as contact and order details, in order for Klarna to assess whether you qualify for their payment options and to tailor the payment options for you.
In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:
· Pay Later
· Pay in 3
Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.
Welcome to The Tackle Tavern Limited’s privacy notice. The Tackle Tavern Limited shall be referred to as “The Tackle Tavern“, “we“, “us“, “our” throughout this privacy notice.
The Tackle Tavern respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit and use our website (regardless of where you visit it from), as well as tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
Important information and who we are
Purpose of this privacy notice
This privacy notice aims to give you information on how The Tackle Tavern collects and processes your personal data through your use of this website, including any data you may provide through this website when you log-in to your account, subscribe to our newsletter, purchase a product, track your order or take part in a competition.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
The Tackle Taverang is the controller and responsible for your personal data.
We have appointed a data compliance manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data compliance manager using the details set out below.
Our full details are:
Full name of legal entity: The Tackle Tavern (company number: 11229206)
Name of data compliance manager: Dominic Southey
Email address: firstname.lastname@example.org
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 30-04-2018.
The data protection law in the UK will change on 25 May 2018. Although this privacy notice sets out most of your rights under the new laws, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until May 2018 as we are still working towards getting our systems ready for some of these changes.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. For example, we may include links to the manufacturer of the products on our website. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Dataincludes first name, last name, middle name or initial, and username or similar identifier.
- Contact Dataincludes billing address, delivery address, email address and telephone number.
- Financial Dataincludes PayPal details (specifically, the Transaction ID) and payment card details (note: only the last four digits of the card number are stored).
- Transaction Dataincludes details about payments to and from you and other details of products you have purchased from us.
- Technical Dataincludes internet protocol (IP) address, your log-in data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, technologies to track website users, advertisements you have clicked on and other technology on the devices you use to access this website.
- Account Dataincludes your username and password (which is encrypted by us), purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Dataincludes information about how you use our website and products.
- Marketing and Communications Dataincludes your preferences in receiving marketing from us and our third parties and your communication preferences.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you (for example, to provide the products you have ordered), and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case we may not be able to complete the order, but we will notify you if this is the case.
How your personal data is collected
We use different methods to collect data from and about you including through:
- Direct interactions.You may give us your Identity, Contact, and Financial Data by filling in forms, ordering products from us or by corresponding with us by post, phone, e-mail or otherwise. This includes personal data you provide when you:
- order our products;
- create an account on our website;
- signing up for our rewards scheme;
- subscribe to our newsletter;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback or leave a review.
- Automated technologies or interactions.As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs, website user tracking, session replay and other similar technologies.
- Third parties or publicly available sources.We may receive personal data about you from various third parties and public sources as set out below:
- Technical Datafrom the following parties:
- (a) analytics providers;
- (b) advertising networks; and
- (c) search information providers.
- Contact, Financialand Transaction Data from providers of technical, payment, consumer credit and delivery services.
- Identity and Contact Datafrom data brokers or aggregators.
- Identity and Contact Datafrom publicly availably sources such as Companies House and the Electoral Register based inside the EU.
- Identity, Contact and Transaction Datafrom customer service software providers.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you. For example, to administer your order and deliver the products to you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
See below to find out more about the types of lawful basis that we will rely on to process your personal data.
Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email. You have the right to withdraw consent to marketing at any time by contacting us.
Purposes for which we will use your personal data
In the table below we have set out a description of the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
Performance of a contract with you
To process and deliver your order including: (a) Manage payments, fees and charges
(a) Performance of a contract with you
(a) Performance of a contract with you
To enable you to partake in a prize draw, competition or complete a survey
(a) Performance of a contract with you
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of our advertising
Necessary for our legitimate interests (to analyse how customers use our products, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make available consumer credit finance in relation to the products that you have ordered
(a) Performance of a contract with you
To make suggestions and recommendations to you about products that may be of interest to you
Necessary for our legitimate interests (to develop our products and grow our business)
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products and offers may be relevant for you.
You will receive marketing communications from us if you have requested information from us or purchased products from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted out of receiving that marketing.
We will get your express opt-in consent before we share your personal data with any company outside of The Tackle Tavern or our group companies for marketing purposes.
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product purchase, warranty registration, product experience or other transaction.
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so. Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- Internal Third Parties as set out in the Glossary.
- External Third Parties as set out in the Glossary.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area (EEA).
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Details of retention periods for different aspects of your personal data can be requested by contacting us.
Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please click on the links below to find out more about these rights:
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate interest means the interest of our business in conducting and managing our business to enable us to give you the best product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by contacting us
Performance of contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
External Third Parties
- Service providers acting as processors who provide IT, marketing, system administration services and other services from time to time.
- Credit finance providers acting as processors or joint controllers who provide, or may provide, credit finance in relation to the purchase of a product.
- Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities acting as processors or joint controllers based in the United Kingdom who require reporting of processing activities in certain circumstances.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data’s accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products to you. We will advise you if this is the case at the time you withdraw your consent.
Returns and Complaints
- Any unwanted goods that have been purchased within 30 days of receipt, can be returned.
- These must be unused and in their original packaging.
- Items can be returned for a refund or an exchange.
- If you are returning goods via post, please obtain proof of the postage so you have evidence they have been posted.
- Please ensure to enclose a cover letter in your returned parcel including your name, billing address and order number. Failure to enclose any identifying information may result in significant delays when replacing or refunding your item(s).
- All unwanted items must either be returned to
The Tackle Tavern, 34b Murdock Road, Bicester, OX26 4PP
* Please be aware that whilst every attempt is made to process a return in-store, sometimes it may not be possible. Once the goods have been returned to our Central Depot or taken in-store, we will process the return accordingly.
- Any incorrect orders or damaged goods must be reported to our Customer Services Team within 5 days of receipt.
- These will be replaced as soon as possible at no expense to yourself.
- A cover note detailing the returned item(s) and action required, is a necessity if you wish for it to be processed quickly and efficiently. You can use the PDF download at the bottom of the page.
- If you are returning goods via post, please obtain proof of the postage so you have evidence they have been posted.
- These goods will only be exchanged or refunded if they have not been used, worn or otherwise soiled and are in their original, undamaged packaging.
- Any items that have developed a fault and have been purchased within a 12 month period can be returned for either repair or replacement.
- The Tackle Tavern reserve the right to return any faulty goods to the manufacturer before exchanging or refunding where necessary.
- If the manufacturer deems the fault not to be that of the product, The Tackle Tavern reserve the right not to issue an exchange or refund
Please note, we are entirely in the hands of the manufacturer when it comes to warranty terms and conditions. We will always work as hard as we can to ensure that the outcome is the one that you, as our customer, is entirely satisfied with.
You should allow approximately 10 – 14 working days for the entire returns/repair/replacement procedure to be completed.
We are not obliged to accept returns of gift cards, books, unsealed audio or video recordings (DVD’s) and fresh/freezer bait.
If in the unlikely event that you wish to raise a dispute or complaint we advise for you to contact our friendly Customer Service Team. They will be more than happy to assist and aim to solve any issue you may have.
We endeavour to acknowledge your dispute or complaint within 2 working days and we will attempt to solve it as soon as possible. You will be provided with the name of the advisor dealing with your request as soon as they respond.
If you have any queries or concerns on any of the above then please feel free to contact our Customer Services Team using the below details. Please include an order number when e-mailing or have an order number to hand when calling in.
Email – email@example.com
Telephone – 01869 229555